FAQs
General Questions
We offer a fully personalised, concierge-style rental service. From meeting you with your vehicle at your arrival location to offering 24/7 support, we make renting simple, flexible, and convenient — no counters, no queues.
We operate across all provinces in South Africa, and we’re expanding! If you have a specific location in mind, contact us and we’ll do our best to make it work.
Yes, all our vehicles are fully insured. We’ll walk you through the coverage and any optional extras when you make your booking.
Yes, you can choose to self-insure if you’d prefer to use your own insurance instead of ours. This is often a good option if you’re renting to save on costs or already have coverage that extends to rental vehicles.
We will need proof of valid insurance before the handover.
Not sure what’s covered? No problem. We’ll walk you through your options, including our waivers coverage and what’s best for your needs.
We’re available 24/7 for any questions, roadside assistance, or emergencies. You’re never on your own when you rent with OVR.
Simply head to our website, choose your vehicle, pick your dates and location, and confirm. You can also contact us directly for a more personalised booking experience.
Yes! We offer flexible pick-up and drop-off options, including airports, hotels, and private addresses. Just let us know what works for you.
You’ll need a valid South African driver’s licence (or an international one), your ID or passport, and a credit or debit card for the deposit.
Yes, we take a refundable deposit to cover potential damages or incidents. The amount depends on the type of vehicle and rental duration.
Absolutely. We know plans can change. You can modify or cancel your booking up to 24 hours before your scheduled pick-up — just contact us.
